Q & a
General Questions
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Q: Where are you located?
A: Reconnect Spa is located in Suter Brook Village, Port Moody, BC. We are a boutique wellness sanctuary designed to provide restful, restorative experiences. A great spa to visit if you're in the Greater Vancouver area.
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Q: Is your spa located close to public transport?
A: Yes we are on a bus route and the Inlet Centre Station is close to our location.
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Q: What types of treatments do you offer?
A: We offer a variety of services including clean-ingredient Facials (using Canadian skincare), Reflexology, Ayurvedic Facials, Reiki, Rituals with sound and crystal healing, Salt Scrubs, Relaxation, Deep Tissue and Aromatherapy Massages, and more.
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Q: Do you offer pregnancy, medical or therapeutic massages (RMT)?
A:No, we do not provide Remedial Massage Therapy (RMT) services. All of our massage treatments are spa-focused, designed for relaxation and well-being. We also do not offer services to pregnant or breastfeeding clients. While our skincare products are clean, some may contain ingredients such as plant retinol, lactic acid, AHAs, or essential oils, which could be unsafe during pregnancy or breastfeeding. Your safety, and your baby’s, is our top priority, and we look forward to welcoming you in the future.
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Booking & Appointments
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Q: How do I book an appointment?
A: All bookings are made online through the “Book” page on our website. We are appointment-only and do not accept walk-ins.
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Q: What is your cancellation policy?
A: Credit card details are securely held at the time of booking. Cancellations within 24 hours of the appointment, as well as no-shows, will be charged the full service amount. This policy ensures we can fairly compensate our therapists and cover associated costs such as parking, etc. We appreciate your understanding.
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Q: Do I need to arrive early?
A: We suggest arriving 5 minutes early to check in, settle in, and prepare for your treatment.
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Q: Do you offer couple's massages?
A: We currently offer individual treatments only. Guests are welcome to enjoy nearby coffee shops or our waiting area (with coffee machine) when booking consecutive appointments.
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Before Your Visit
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Q: What should I wear to my spa appointment?
A: Wear whatever you feel comfortable in, professional draping is used during massages. For Reiki or energy work, loose, comfortable clothing is recommended.
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Q: I have just had dermaplaning/waxing/micro needling/peel/botox/fillers, can I still have a facial?
A: To maintain a healthy skin barrier, we recommend asking your skincare professional how long you should wait before and after your facial before having dermaplaning, peels, retinoids, waxing, or other exfoliating or beauty treatments.
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Q: What if I have allergies or sensitivities?
A: Please email us a few days before your appointment to let us know about any allergies or skin sensitivities so we can check ingredients thoroughly and prepare suitable products.
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Q: Is there an age requirement?
A: Yes, clients must be 18 years or older to book and receive services.
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During Your Treatment
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Q: Can I bring my phone or camera?
A: To help maintain a peaceful and relaxing environment for all guests, please switch off mobile devices and avoid using them in treatment rooms.
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Q: What if I’m uncomfortable during the treatment?
A: Your comfort is our priority. Communicate your preferences to your therapist before or during the session, we’re here to tailor the experience to you.
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Products & Gift Cards
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Q: Do you sell skincare products?
A: Yes, we stock clean Canadian skincare brands. Products are available for purchase in-spa
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Q: Do you offer gift cards?
A: We offer e-Gift Cards only. They are non-refundable, not redeemable for cash, and may be used toward future visits.
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Q: I have a gift card, how do I use it for my treatment?
A: Please bring your gift card number with you to your appointment. The gift card will be applied at the time of payment.
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Miscellaneous
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Q: Is parking available?
A: Yes, underground parking is available at Brew Street & Capilano Road (payment required and enforcement is strict). If you using offstreet.io, please use location SB0047 underground.
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Q: Can I book multiple treatments or packages?
A: Absolutely, choose from individual treatments or curated packages like our Luxury Package or Ayurvedic Experiences.
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Q: Do you offer a couples massage room?
A: We do not have a dedicated couples massage room. However, we can schedule massages back-to-back. While you wait, you are welcome to enjoy our comfortable waiting area, complete with a coffee machine. There are also several nearby coffee shops if you’d like to explore the area before or after your treatments.
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Q: Are your services covered by health insurance?
A: No, because our treatments are offered by spa practitioners and not RMTs, they are not claimable through health insurance.
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💬 Not sure which treatment is right for you?
Feel free to contact us through the website or email . We’re happy to help you choose the best experience for your needs.
