Q & a
General Questions
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Q: Where are you located?
A: Reconnect Spa is located in Suter Brook Village, Port Moody, BC. We are a boutique wellness sanctuary designed to provide restful, restorative massage and facial experiences. A great spa to visit if you're in the Greater Vancouver area.
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Q: Is parking available?
A: Yes, underground parking is available at Brew Street & Capilano Road (payment required and enforcement is strict). If you using offstreet.io, please use location SB0047 underground.
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Q: Is your spa located close to public transport?
A: Yes we are on a bus route and the Inlet Centre Station is close to our location.
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Q: What types of treatments do you offer?
A: We offer a variety of services including clean-ingredient Facials (using Canadian skincare), Reflexology, Ayurvedic Facials, Reiki, Rituals with sound and crystal healing, Salt Scrubs, Relaxation Massage, Deep Tissue Massage and Aromatherapy Massages, and more.
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Q: Do you offer pregnancy massage?
A: No, we do not provide pregnancy massage. If you are pregnant or breastfeeding and would like to have a facial, please call , text or email to book so we can discuss.
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Q: Do you offer Remedial Massage Therapy?
A:No, we do not provide Remedial Massage Therapy (RMT) services. All of our massage treatments are spa-focused, designed for relaxation and well-being.
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Q: Can I book multiple treatments or packages?
A: Absolutely, choose from individual treatments or curated packages like our Monthly Specials, Luxury Package or Ayurvedic Experiences.
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​​Q: Are your services covered by health insurance?
A: No, because our treatments are offered by spa practitioners and not RMTs, they are not claimable through health insurance.
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Booking & Appointments
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Q: How do I book an appointment?
A: All bookings are made online through the “Book” page on our website. We are appointment-only and do not accept walk-ins.
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Q: What is your cancellation policy?
A: Credit card details are securely held at booking. Appointments cancelled within 24 hours, or no-shows, are charged at 100% of the service cost. This policy supports our therapists, costs incurred and covers the reserved time that cannot be rebooked. We appreciate your understanding.
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Q: Do I need to arrive early?
A: We suggest arriving 5 minutes early to check in, settle in, and prepare for your treatment.
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Q: Do you offer couple's massages?
A: We currently offer individual treatments only. Guests are welcome to enjoy nearby coffee shops or our waiting area (with coffee machine) when booking consecutive appointments.
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Before Your Visit
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Q: What should I wear to my spa appointment?
A: Wear whatever you feel comfortable in, professional draping is used during massages. For Reiki or energy work, loose, comfortable clothing is recommended.
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Q: I have just had Dermaplaning/Waxing/Micro-Needling/ Chemical Peel/Botox/fillers, can I still have a facial?
A: To maintain a healthy skin barrier, we recommend asking your skincare professional how long you should wait before and after your facial treatment.
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Q: What if I have allergies or sensitivities?
A: Please email us a few days before your appointment to let us know about any allergies or skin sensitivities so we can check ingredients thoroughly and prepare suitable products.
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Q: Is there an age requirement?
A: Yes, clients must be 18 years or older to book and receive services.
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During Your Treatment
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Q: Can I bring my phone or camera?
A: To help maintain a peaceful and relaxing environment for all guests, please switch off mobile devices and avoid using them in treatment rooms.
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Q: What if I’m uncomfortable during the treatment?
A: Your comfort is our priority. Communicate your preferences to your therapist before or during the session, we’re here to tailor the experience to you.
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Products & Gift Cards
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Q: Do you sell skincare products?
A: Yes, we stock clean Canadian skincare brands. Products are available for purchase in-spa
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Q: Do you offer gift cards?
A: We offer e-Gift Cards only. They are non-refundable, not redeemable for cash, and may be used toward future visits.
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Q: I have a gift card, how do I use it for my treatment?
A: Please bring your gift card number with you to your appointment. The gift card will be applied at the time of payment.
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💬 Not sure which treatment is right for you?
Feel free to contact us through the website or email . We’re happy to help you choose the best experience for your needs.
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