Q & a
General Questions
Q: Where are you located?
A: Reconnect Spa is located in Suter Brook Village, Port Moody, BC. We are a boutique wellness sanctuary designed to provide restful, restorative massage and facial experiences. A great spa to visit if you're in the Greater Vancouver area.
Q: Is parking available?
A: Yes, underground parking is available at Brew Street & Capilano Road (payment required and enforcement is strict). If you using offstreet.io, please use location SB0047 underground.
Q: Is your spa located close to public transport?
A: Yes we are on a bus route and the Inlet Centre Station is close to our location.
Q: What types of treatments do you offer?
A: We offer a variety of services including clean-ingredient Facials (using Canadian skincare), Reflexology, Ayurvedic Facials, Reiki, Rituals with sound and crystal healing, Salt Scrubs, Relaxation Massage, Deep Tissue Massage and Aromatherapy Massages, and more.
Q: Do you offer pregnancy massage?
A: No, we do not provide pregnancy massage. If you are pregnant or breastfeeding and would like to have a facial, please call , text or email to book so we can discuss.
Q: Do you offer Remedial Massage Therapy?
A:No, we do not provide Remedial Massage Therapy (RMT) services. All of our massage treatments are spa-focused, designed for relaxation and well-being.
Q: Can I book multiple treatments or packages?
A: Absolutely, choose from individual treatments or curated packages like our Monthly Specials, Luxury Package or Ayurvedic Experiences.
Q: Are your services covered by health insurance?
A: No, because our treatments are offered by spa practitioners and not RMTs, they are not claimable through health insurance.
Booking & Appointments
Q: How do I book an appointment?
A: All bookings are made online through the “Book” page on our website. We are appointment-only and do not accept walk-ins.
Q: What is your cancellation policy?
A: We send a confirmation email at the time of your booking, along with a reminder closer to your appointment. We kindly ask that, if you need to make any changes, you provide at least 24 hours’ notice. This helps us offer the time to another guest. Please note that cancellations made with less than 24 hours’ notice may incur a 50% charge to your account.
Q: Do I need to arrive early?
A: We suggest arriving 5 minutes early to check in, settle in, and prepare for your treatment.
Q: Do you offer couple's massages?
A: We currently offer individual treatments only. Guests are welcome to enjoy nearby coffee shops or our waiting area (with coffee machine) when booking consecutive appointments.
Q: I have a rash/sore/lesion, can you still perform the treatment?
A: We cannot diagnose or treat your condition. Please see a doctor prior to your visit and get their approval. For health and safety we reserve the right to reschedule your session if needed with a 50% fee applied.
Before Your Visit
Q: What should I wear to my spa appointment?
A: For health reasons and safety of therapists, please ensure you are freshly bathed (session can be ended at 50% charge if not adhered to). Please wear whatever you feel comfortable in, professional draping is used during massages. For Reiki or energy work, loose, comfortable clothing is recommended.
Q: I have just had Dermaplaning/Waxing/Micro-Needling/ Chemical Peel/Botox/fillers, can I still have a facial?
A: To maintain a healthy skin barrier, we recommend asking your skincare professional how long you should wait before and after your facial treatment.
Q: What if I have allergies or sensitivities?
A: Please email us a few days before your appointment to let us know about any allergies or skin sensitivities so we can check ingredients thoroughly and prepare suitable products.
Q: Is there an age requirement?
A: Yes, clients must be 18 years or older to book and receive services.
During Your Treatment
Q: Can I bring my phone or camera?
A: To help maintain a peaceful and relaxing environment for all guests, please switch off mobile devices and avoid using them in treatment rooms.
Q: What if I’m uncomfortable during the treatment?
A: Your comfort is our priority. Communicate your preferences to your therapist before or during the session, we’re here to tailor the experience to you.
Products & Gift Cards
Q: Do you sell skincare products?
A: Due to low demand we have decided to no longer sell skincare products at our spa but if needed, we can order products from our supplier.
Q: Do you offer gift cards?
A: We offer e-Gift Cards only. They are non-refundable, not redeemable for cash, and may be used toward future visits.
Q: I have a gift card, how do I use it for my treatment?
A: Please bring your gift card number with you to your appointment. The gift card will be applied at the time of payment.
💬 Not sure which treatment is right for you?
Feel free to contact us through the website or email . We’re happy to help you choose the best experience for your needs.
